ConnectTxt

Dear ConnectTxt users,

On Saturday, 4 March 2017 from 10 pm UK time (BST), there will be a scheduled downtime of 4 hours of the Connecttxt service during a planned maintenance window. This is to allow our Product Management team to perform maintenance of the product. The application will be unavailable during that time.

If you have questions or concerns, please do not hesitate to call us on +44 (0) 113 234 2111, option 1, then 1, or contact us via live chat between 8 am and 5 pm Monday to Friday on https://txttools.co.uk/preloginjsp/contact_txttools.jsp and we will be delighted to assist you.

Our team can also be reached via email: connecttxtsupport@blackboard.com

With kind regards,

The Client Success team

Dear ConnectTxt users,

On Saturday, October 15 from 10 pm to 11 pm UK time (BST), with a planned  60 minutes of downtime, a planned maintenance window is scheduled to take place.

This is to allow our Product Management team to perform deployment of an updated version of the application – ConnectTxt 6.14.3. The application will be unavailable during that time.

If you have questions or concerns, please do not hesitate to call us on +44 (0) 113 234 2111, option 1, then 1, or contact us via live chat between 8 am and 5 pm Monday to Friday on https://txttools.co.uk/preloginjsp/contact_txttools.jsp and we will be delighted to assist you.

Our team can also be reached via email: connecttxtsupport@blackboard.com

With kind regards,

The Client Success team

Date Change: Our planned maintenance has been rescheduled for October 19 2016 from 2:00am-4:00am EDT. This maintenance will include a service disruption which may last through the maintenance window.

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UPDATE – The telephone communication issue has now been resolved.

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We are currently experiencing issues with our telephone systems and are unable to take any calls.

You are still able to use the Live Chat feature (http://messenger.providesupport.com/messenger/txttools.html) – or email connecttxtsupport@blackboard.com.

We apologise for any inconvenience caused.

Thank you for your patience,

The Client Success team

It is our great pleasure to invite you to join us in beautiful Groningen to discuss innovation and education at the Teaching and Learning Conference 2016, by Blackboard – this year to be held in the prestigious surroundings of Rijksuniversiteit Groningen (University of Groningen).

The conference is dedicated to furthering best practices, innovative uses of technology in education and technology enhanced learning. It brings together education leaders, heads of teaching and learning, educators, course designers, IT managers and e-learning specialists from across the world to share experiences, exchange ideas and network with their peers. Institutions from over 20 countries will be represented at the conference.

To learn more please visit the conference website.

The new version (0.36) for the SendTwoWaySMS building block via BlackBoard Learn® is now available for download.

To download the file and corresponding release notes, please go to: https://txttools.co.uk/preloginjsp/plugins.jsp

If you have any query or suggestion, please do not hesitate to contact the client success team on +44 (0) 113 234 2111 option 1 then 1,  via email: connecttxtsupport@blackboard.com or live chat: http://messenger.providesupport.com/messenger/txttools.html

Thank you.

The Client Success team.

Dear ConnectTxt users,

A planned maintenance window is scheduled to take place this Friday, December 18 from 10 pm to 10.30 pm UK time, with a planned  30 minutes of downtime.

This is to allow our Product Management team to perform database work. The application will be unavailable during that time.

If you have questions or concerns, please do not hesitate to call us on +44 (0) 113 234 2111, option 1, then 1, or contact us via live chat between 8 am and 5 pm Monday to Friday on https://txttools.co.uk/preloginjsp/contact_txttools.jsp and we will be delighted to assist you.

Our team can also be reached via email: connecttxtsupport@blackboard.com

With kind regards,

The Client Success team

Dear Client,

To continue providing you with the high level of service you’ve come to expect, we will move the hosting of our Blackboard ConnectTxt service from London to our dedicated in-house datacentre in Amsterdam. This move will take place on Friday 23 October 2015 at 10.00pm, and the service will be unavailable for up to 8 hours. Since your business may be affected by the downtime, we ask that you read this email, which contains more information.

Key benefits to your business

• Your data will continue to reside within the borders of the European Union, specifically in our Amsterdam facilities.

• We deploy best in class Tier-4 datacentres and infrastructure. This tier-4 datacentre has fully redundant* and fully fault-tolerant capacity components (i.e. power systems, chillers, HVAC systems, uplinks, etc.) *Fully redundant means that there’s more than one of the same capacity components to immediately take over the capacity/ function if the primary component fails.

• Security standards. Our datacentre facilities adhere to the industry’s leading security standards including ISO27001 and PCI DSS.

• Security. Physical security (24×7 Security personnel, Biometrics, Closed Circuit Camera System), network security, and 3 levels of data backups provisioned daily, 3rd party testing and certification.

• Reliability. 99.9% availability guarantee backed up by best in class Tier-4 datacentre, multiple Internet (ISP) Connections, and redundant A-side / B-side network infrastructure.

What does this move involve?

To complete the move, there will be an extended period of down time. The downtime is expected to start at 10:00pm (BST) on Friday 23rd October and will end no later than 8:00am on Saturday 24th October. We recommend that you work ahead to ensure that you experience as little inconvenience as possible from the system downtime.

Blackboard will naturally make every effort to ensure that everything runs as smoothly as possible during this weekend.  To keep you informed of the move you can click here which allows you to track the progress of the migration throughout the weekend.

Completion of the move

As soon as the move has been completed, we will provide an update on the website.

Plan ahead

To ensure that you are well prepared, we recommend that if you have planned for messages to be sent or received during the period of the move, you reach out to our dedicated team, who will be pleased to assist you.

We’re here to help

If you have any questions, please contact our team and we’ll be happy to help.

We can be reached Monday to Friday from 8:00am to 5:00pm on +44(0) 113 234 2111 (option 1, then 1), or by email: connecttxtsupport@blackboard.com and via live chat.

We apologise for the inconvenience this will cause for you but we are extremely grateful for your understanding.

Regards,

Your Blackboard ConnectTxt Client Success Team

Dear ConnectTxt users,

The maintenance work  has been completed successfully; the ConnectTxt solution is now fully back up and operational.

Thank you for your patience.

With kind regards,

The Client Success Team.

Dear ConnectTxt users,

A planned maintenance window is scheduled to take place this Friday, September 18 from 10 pm to 1:00 am UK time, with a planned  90 minutes of downtime.

This is to allow our Product Management team to perform database work. The application will be unavailable during that time.

If you have questions or concerns, please do not hesitate to call us on +44 (0) 113 234 2111, option 1, then 1, or contact us via live chat between 8 am and 5 pm Monday to Friday on https://txttools.co.uk/preloginjsp/contact_txttools.jsp and we will be delighted to assist you.

Our team can also be reached via email: connecttxtsupport@blackboard.com

With kind regards,

The Client Success team