Archive for the ‘application news’ Category

Planned Maintenance: Friday 6th April 2018 from 8 pm to 9 pm UK Time

Thursday, April 5th, 2018

Dear ConnectTxt users,

Friday 6th April 2018 from 8 pm  (BST), there will be a scheduled downtime of 1 hour of the ConnectTxt service during a planned maintenance window. This is to allow our Product Management team to perform maintenance of the product. The application will be unavailable during that time.

If you have questions or concerns, please do not hesitate to call us on +44 (0) 113 234 2111, option 1, then 1, or contact us via live chat between 8 am and 5 pm Monday to Friday on https://txttools.co.uk/preloginjsp/contact_txttools.jsp and we will be delighted to assist you.

Our team can also be reached via email: connecttxtsupport@blackboard.com

With kind regards,

The Client Success team

Planned Maintenance: Wednesday 28th March 2018 from 8 pm to 9 pm UK Time

Friday, March 23rd, 2018

Dear ConnectTxt users,

Wednesday 28th March 2018 from 8 pm (BST), there will be a scheduled downtime of 1 hour of the ConnectTxt service during a planned maintenance window. This is to allow our Product Management team to perform maintenance of the product. The application will be unavailable during that time.

If you have questions or concerns, please do not hesitate to call us on +44 (0) 113 234 2111, option 1, then 1, or contact us via live chat between 8 am and 5 pm Monday to Friday on https://txttools.co.uk/preloginjsp/contact_txttools.jsp and we will be delighted to assist you.

Our team can also be reached via email: connecttxtsupport@blackboard.com

With kind regards,

The Client Success team

Planned Maintenance: Saturday 17th March 2018 from 10 pm to 4 am UK Time

Friday, March 16th, 2018

Dear ConnectTxt users,

Saturday 17th March 2018 from 10 pm UK time (BST), there will be a scheduled downtime of 8 hours of the ConnectTxt service during a planned maintenance window. This is to allow our Product Management team to perform maintenance of the product. The application will be unavailable during that time.

If you have questions or concerns, please do not hesitate to call us on +44 (0) 113 234 2111, option 1, then 1, or contact us via live chat between 8 am and 5 pm Monday to Friday on https://txttools.co.uk/preloginjsp/contact_txttools.jsp and we will be delighted to assist you.

Our team can also be reached via email: connecttxtsupport@blackboard.com

With kind regards,

The Client Success team

Planned Maintenance: Friday 9th March 2018 from 10 pm to 11 pm UK Time

Friday, March 9th, 2018

Dear ConnectTxt users,

On Friday 9th March 2018 from 10 pm UK time (BST), there will be a scheduled downtime of 1 hour of the ConnectTxt service during a planned maintenance window. This is to allow our Product Management team to perform maintenance of the product. The application will be unavailable during that time.

If you have questions or concerns, please do not hesitate to call us on +44 (0) 113 234 2111, option 1, then 1, or contact us via live chat between 8 am and 5 pm Monday to Friday on https://txttools.co.uk/preloginjsp/contact_txttools.jsp and we will be delighted to assist you.

Our team can also be reached via email: connecttxtsupport@blackboard.com

With kind regards,

The Client Success team

SendTwoWaySMS building block release 3.0.40 for Blackboard Learn 9.1 Q2 2016 onwards

Monday, December 11th, 2017

The latest release of SendTwoWaySMS building block for Blackboard Learn 9.1 Q2 2016 onwards is now available for download from our website. Please note that this update is not recommended for those still using Learn 9.1 2015 10 and 9.1 2014 10

Planned Migration: Saturday 2nd December 2017 from 10 pm to 3 am UK Time

Tuesday, November 28th, 2017

Please be aware that ConnectTxt will experience some downtime from 10pm on Saturday 2nd December due to the migration of the production environment to AWS. The downtime will last for approximately 5 hours. The new location will be Amazon Web Services, Ireland.

Apologies for any inconvenience caused.

Planned Maintenance: Saturday 7th October 2017 from 10 pm to 2 am UK Time

Saturday, October 7th, 2017

Dear ConnectTxt users,

On Saturday, 7th October 2017 from 10 pm UK time (BST), there will be a scheduled downtime of 4 hours of the ConnectTxt service during a planned maintenance window. This is to allow our Product Management team to perform maintenance of the product. The application will be unavailable during that time.

If you have questions or concerns, please do not hesitate to call us on +44 (0) 113 234 2111, option 1, then 1, or contact us via live chat between 8 am and 5 pm Monday to Friday on https://txttools.co.uk/preloginjsp/contact_txttools.jsp and we will be delighted to assist you.

Our team can also be reached via email: connecttxtsupport@blackboard.com

With kind regards,

The Client Success team

Planned Maintenance: Saturday 4th March 2017 from 10 pm to 2 am UK Time

Monday, February 27th, 2017

Dear ConnectTxt users,

On Saturday, 4 March 2017 from 10 pm UK time (BST), there will be a scheduled downtime of 4 hours of the Connecttxt service during a planned maintenance window. This is to allow our Product Management team to perform maintenance of the product. The application will be unavailable during that time.

If you have questions or concerns, please do not hesitate to call us on +44 (0) 113 234 2111, option 1, then 1, or contact us via live chat between 8 am and 5 pm Monday to Friday on https://txttools.co.uk/preloginjsp/contact_txttools.jsp and we will be delighted to assist you.

Our team can also be reached via email: connecttxtsupport@blackboard.com

With kind regards,

The Client Success team

Planned Maintenance: Saturday 15th October from 10 pm to 11 pm UK Time

Wednesday, October 12th, 2016

Dear ConnectTxt users,

On Saturday, October 15 from 10 pm to 11 pm UK time (BST), with a planned  60 minutes of downtime, a planned maintenance window is scheduled to take place.

This is to allow our Product Management team to perform deployment of an updated version of the application – ConnectTxt 6.14.3. The application will be unavailable during that time.

If you have questions or concerns, please do not hesitate to call us on +44 (0) 113 234 2111, option 1, then 1, or contact us via live chat between 8 am and 5 pm Monday to Friday on https://txttools.co.uk/preloginjsp/contact_txttools.jsp and we will be delighted to assist you.

Our team can also be reached via email: connecttxtsupport@blackboard.com

With kind regards,

The Client Success team

Service Announcement – Issues with telephone communication

Thursday, May 19th, 2016

UPDATE – The telephone communication issue has now been resolved.

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We are currently experiencing issues with our telephone systems and are unable to take any calls.

You are still able to use the Live Chat feature (http://messenger.providesupport.com/messenger/txttools.html) – or email connecttxtsupport@blackboard.com.

We apologise for any inconvenience caused.

Thank you for your patience,

 

The Client Success team