Archive for the ‘latest’ Category

Important Update Regarding Your Blackboard ConnectTxt Product

Thursday, January 9th, 2020

We have made the decision to discontinue support and service for your two-way messaging product, Blackboard ConnectTxt, effective July 31, 2020. This decision is part of our effort to reinvest resources into products with broader capabilities and adoption.

If you have any questions or concerns, please reach out to your Account Executive, Client Success Manager, or our support team at connecttxtsupport@blackboard.

ConnectTxt FAQs:

Q: Why are you discontinuing ConnectTxt?

A: We decided to discontinue ConnectTxt so we can reinvest resources into products with broader capabilities and adoption.

Q: When will the service be discontinued?

A: ConnectTxt will be discontinued on July 31, 2020.

Q: Can I purchase more message packs?

A: Yes, message packs can continue to be purchased through April 30, 2020.

Q: Will I get a refund for unused messages or message packs?

A: No, messages remaining on July 30, 2020 will expire.

Q: Is Blackboard offering a replacement service? What other products can we recommend?

A: We understand customers may want a replacement service for ConnectTxt. We don’t have an official partnership with any of the following services, but they may be potential vendors that customers can evaluate.

Q: What will happen to the address book, sent and received data within our account?

A: All data will remain accessible to you within the software through the end of your contract term.  Per GDPR guidelines, client data shall be kept for no longer than is necessary. Once the contract term has expired we’ll begin a data deletion process to scrub any PII from our servers.

Q: Our contract ends after July 31st, 2020. What will happen to our account/license?

A: We will be processing a credit for the software license that was contracted beyond July 31, 2020.  Access to the service will be terminated after July 31, 2020.

Q: Our account is in arrears for messages. Do we have to pay for the indebit?

A: Yes, all fees owed must be paid.

Q: Can I port my long number/shortcode to another provider?

A: No, it will not be possible to port the number/s you have rented as part of your license to another provider.

Q: What will happen to my message history?

A: Message history will continue to be available through the end of your agreement or July 30, 2020, whichever is sooner. There is an export feature from within the account (addressbook, groups and template data only). The client can contact support for further guidance.

Important Update Regarding Your Blackboard ConnectTxt Product

Monday, August 19th, 2019

We have made the decision to discontinue support and service for your two-way messaging product, Blackboard ConnectTxt, effective July 31, 2020. This decision is part of our effort to reinvest resources into products with broader capabilities and adoption.

If you have any questions or concerns, please reach out to your Account Executive, Client Success Manager, or our support team at connecttxtsupport@blackboard.com.


ConnectTxt: Receiving Messages Error

Wednesday, April 24th, 2019

Dear ConnectTxt users,

We are aware that some clients are having issues receiving text messages today. Due to an error after a maintenance update by our aggregator, one network has been unable to reconnect. Any incoming messages are being stored and will be delivered once the issue has been resolved.

If you have questions or concerns, our team can be reached via email: connecttxtsupport@blackboard.com

The Client Success Team.

Planned Maintenance: Wednesday 28th March 2018 from 8 pm to 9 pm UK Time

Friday, March 23rd, 2018

Dear ConnectTxt users,

Wednesday 28th March 2018 from 8 pm (BST), there will be a scheduled downtime of 1 hour of the ConnectTxt service during a planned maintenance window. This is to allow our Product Management team to perform maintenance of the product. The application will be unavailable during that time.

If you have questions or concerns, please do not hesitate to call us on +44 (0) 113 234 2111, option 1, then 1, or contact us via live chat between 8 am and 5 pm Monday to Friday on https://txttools.co.uk/preloginjsp/contact_txttools.jsp and we will be delighted to assist you.

Our team can also be reached via email: connecttxtsupport@blackboard.com

With kind regards,

The Client Success team

SendTwoWaySMS building block release 3.0.40 for Blackboard Learn 9.1 Q2 2016 onwards

Monday, December 11th, 2017

The latest release of SendTwoWaySMS building block for Blackboard Learn 9.1 Q2 2016 onwards is now available for download from our website. Please note that this update is not recommended for those still using Learn 9.1 2015 10 and 9.1 2014 10

Planned Maintenance: Saturday 15th October from 10 pm to 11 pm UK Time

Wednesday, October 12th, 2016

Dear ConnectTxt users,

On Saturday, October 15 from 10 pm to 11 pm UK time (BST), with a planned  60 minutes of downtime, a planned maintenance window is scheduled to take place.

This is to allow our Product Management team to perform deployment of an updated version of the application – ConnectTxt 6.14.3. The application will be unavailable during that time.

If you have questions or concerns, please do not hesitate to call us on +44 (0) 113 234 2111, option 1, then 1, or contact us via live chat between 8 am and 5 pm Monday to Friday on https://txttools.co.uk/preloginjsp/contact_txttools.jsp and we will be delighted to assist you.

Our team can also be reached via email: connecttxtsupport@blackboard.com

With kind regards,

The Client Success team

Blackboard ConnectTxt US planned maintenance

Friday, October 7th, 2016

Date Change: Our planned maintenance has been rescheduled for October 19 2016 from 2:00am-4:00am EDT. This maintenance will include a service disruption which may last through the maintenance window.

 

Service Announcement – Issues with telephone communication

Thursday, May 19th, 2016

UPDATE – The telephone communication issue has now been resolved.

—————————————————————————————————

We are currently experiencing issues with our telephone systems and are unable to take any calls.

You are still able to use the Live Chat feature (http://messenger.providesupport.com/messenger/txttools.html) – or email connecttxtsupport@blackboard.com.

We apologise for any inconvenience caused.

Thank you for your patience,

 

The Client Success team

 

Planned Maintenance: Friday 18th December – 10.00 – 10.30 pm UK time

Friday, December 18th, 2015

Dear ConnectTxt users,

A planned maintenance window is scheduled to take place this Friday, December 18 from 10 pm to 10.30 pm UK time, with a planned  30 minutes of downtime.

This is to allow our Product Management team to perform database work. The application will be unavailable during that time.

If you have questions or concerns, please do not hesitate to call us on +44 (0) 113 234 2111, option 1, then 1, or contact us via live chat between 8 am and 5 pm Monday to Friday on https://txttools.co.uk/preloginjsp/contact_txttools.jsp and we will be delighted to assist you.

Our team can also be reached via email: connecttxtsupport@blackboard.com

With kind regards,

 

The Client Success team

Service Announcement – Planned Maintenance: Friday, September 18 from 10 pm to 1:00 am – COMPLETED UK time

Thursday, September 17th, 2015

Dear ConnectTxt users,

The maintenance work  has been completed successfully; the ConnectTxt solution is now fully back up and operational.

Thank you for your patience.

With kind regards,

The Client Success Team.

 

 

Dear ConnectTxt users,

A planned maintenance window is scheduled to take place this Friday, September 18 from 10 pm to 1:00 am UK time, with a planned  90 minutes of downtime.

This is to allow our Product Management team to perform database work. The application will be unavailable during that time.

If you have questions or concerns, please do not hesitate to call us on +44 (0) 113 234 2111, option 1, then 1, or contact us via live chat between 8 am and 5 pm Monday to Friday on https://txttools.co.uk/preloginjsp/contact_txttools.jsp and we will be delighted to assist you.

Our team can also be reached via email: connecttxtsupport@blackboard.com

With kind regards,

 

The Client Success team