Important Update Regarding Your Blackboard ConnectTxt Product

January 9th, 2020

We have made the decision to discontinue support and service for your two-way messaging product, Blackboard ConnectTxt, effective July 31, 2020. This decision is part of our effort to reinvest resources into products with broader capabilities and adoption.

If you have any questions or concerns, please reach out to your Account Executive, Client Success Manager, or our support team at connecttxtsupport@blackboard.

ConnectTxt FAQs:

Q: Why are you discontinuing ConnectTxt?

A: We decided to discontinue ConnectTxt so we can reinvest resources into products with broader capabilities and adoption.

Q: When will the service be discontinued?

A: ConnectTxt will be discontinued on July 31, 2020.

Q: Can I purchase more message packs?

A: Due to the rapidly changing situation with COVID-19, we anticipate you will have continued needs for communication. As a result, we are extending our deadline for purchasing message packs through July 31, 2020. ConnectTxt is still on track to be discontinued on July 31, 2020. Message packs must be used by July 30, 2020 and there will be no refunds for any unused messages.

Q: Will I get a refund for unused messages or message packs?

A: No, messages remaining on July 30, 2020 will expire.

Q: Is Blackboard offering a replacement service? What other products can we recommend?

A: We understand customers may want a replacement service for ConnectTxt. We don’t have an official partnership with any of the following services, but they may be potential vendors that customers can evaluate.

Q: What will happen to the address book, sent and received data within our account?

A: All data will remain accessible to you within the software through the end of your contract term.  Per GDPR guidelines, client data shall be kept for no longer than is necessary. Once the contract term has expired we’ll begin a data deletion process to scrub any PII from our servers.

Q: Our contract ends after July 31st, 2020. What will happen to our account/license?

A: We will be processing a credit for the software license that was contracted beyond July 31, 2020.  Access to the service will be terminated after July 31, 2020.

Q: Our account is in arrears for messages. Do we have to pay for the indebit?

A: Yes, all fees owed must be paid.

Q: Can I port my long number/shortcode to another provider?

A: No, it will not be possible to port the number/s you have rented as part of your license to another provider.

Q: What will happen to my message history?

A: Message history will continue to be available through the end of your agreement or July 30, 2020, whichever is sooner. There is an export feature from within the account (addressbook, groups and template data only). The client can contact support for further guidance.

Important Update Regarding Your Blackboard ConnectTxt Product

August 19th, 2019

We have made the decision to discontinue support and service for your two-way messaging product, Blackboard ConnectTxt, effective July 31, 2020. This decision is part of our effort to reinvest resources into products with broader capabilities and adoption.

If you have any questions or concerns, please reach out to your Account Executive, Client Success Manager, or our support team at connecttxtsupport@blackboard.com.


Resolved: Receiving Messages Error

April 25th, 2019

The error that some users were experiencing has now been resolved.

Any messages that were not delivered yesterday were stored, and should now appear in your inboxes.

If you have any further questions, please contact us at connecttxtsupport@blackboard.com

The Client Success Team.

ConnectTxt: Receiving Messages Error

April 24th, 2019

Dear ConnectTxt users,

We are aware that some clients are having issues receiving text messages today. Due to an error after a maintenance update by our aggregator, one network has been unable to reconnect. Any incoming messages are being stored and will be delivered once the issue has been resolved.

If you have questions or concerns, our team can be reached via email: connecttxtsupport@blackboard.com

The Client Success Team.

Rescheduled Maintenance: Tuesday April 24, 2018 from 11 pm ET to Wednesday April 25, 2018 at 7am ET

April 17th, 2018

Dear ConnectTxt & TipTxt users,

As noted in a previous post, we will be performing maintenance on your product to upgrade hosting facilities. This maintenance, previously scheduled for tonight, will now take place from Tuesday, April 24 at 11pm ET to Wednesday, April 25 at 7am ET.

During this time, the system will be unavailable and you will not be able to send or receive messages. This work has been scheduled during a period of low activity which should greatly minimize the impact to you.

If you have any questions, we invite you contact our support team.

Thank you for your continued business.

Sincerely,
The Blackboard Connect Team

 

Planned Maintenance: Friday 6th April 2018 from 12 am to 1 am PDT Time

April 5th, 2018

Dear ConnectTxt & TipTxt users,

Friday 6th April 2018 from 12 am PDT Time, there will be a scheduled downtime of 1 hour of the ConnectTxt service during a planned maintenance window. This is to allow our Product Management team to perform maintenance of the product. The application will be unavailable during that time.

If you have any questions, we invite you contact our support team.

Thank you for your continued business.

Sincerely,
The Blackboard Connect Team

 

Planned Maintenance: Friday 6th April 2018 from 8 pm to 9 pm UK Time

April 5th, 2018

Dear ConnectTxt users,

Friday 6th April 2018 from 8 pm  (BST), there will be a scheduled downtime of 1 hour of the ConnectTxt service during a planned maintenance window. This is to allow our Product Management team to perform maintenance of the product. The application will be unavailable during that time.

If you have questions or concerns, please do not hesitate to call us on +44 (0) 113 234 2111, option 1, then 1, or contact us via live chat between 8 am and 5 pm Monday to Friday on https://txttools.co.uk/preloginjsp/contact_txttools.jsp and we will be delighted to assist you.

Our team can also be reached via email: connecttxtsupport@blackboard.com

With kind regards,

The Client Success team

Planned Maintenance: Tuesday April 17, 2018 from 11 pm ET to Wednesday April 18, 2018 at 7am ET

March 29th, 2018

Dear ConnectTxt & TipTxt users,

Thank you for being a valued Blackboard customer. The reliability and security of your product is very important to us, therefore we will be upgrading hosting facilities and moving to an AWS (Amazon Web Services) environment. This will bring you improved stability and reliability, increased security, and more effective messaging.

As part of this change, we will be performing maintenance from Tuesday, April 17 at 11pm ET to Wednesday, April 18 at 7am ET. During this time, the system will be unavailable and you will not be able to send or receive messages. This work has been scheduled during a period of low activity which should greatly minimize the impact to you.

If you have any questions, we invite you contact our support team.

Thank you for your continued business.

Sincerely,
The Blackboard Connect Team

 

Planned Maintenance: Wednesday 28th March 2018 from 8 pm to 9 pm UK Time

March 23rd, 2018

Dear ConnectTxt users,

Wednesday 28th March 2018 from 8 pm (BST), there will be a scheduled downtime of 1 hour of the ConnectTxt service during a planned maintenance window. This is to allow our Product Management team to perform maintenance of the product. The application will be unavailable during that time.

If you have questions or concerns, please do not hesitate to call us on +44 (0) 113 234 2111, option 1, then 1, or contact us via live chat between 8 am and 5 pm Monday to Friday on https://txttools.co.uk/preloginjsp/contact_txttools.jsp and we will be delighted to assist you.

Our team can also be reached via email: connecttxtsupport@blackboard.com

With kind regards,

The Client Success team

Planned Maintenance: Saturday 17th March 2018 from 10 pm to 4 am UK Time

March 16th, 2018

Dear ConnectTxt users,

Saturday 17th March 2018 from 10 pm UK time (BST), there will be a scheduled downtime of 8 hours of the ConnectTxt service during a planned maintenance window. This is to allow our Product Management team to perform maintenance of the product. The application will be unavailable during that time.

If you have questions or concerns, please do not hesitate to call us on +44 (0) 113 234 2111, option 1, then 1, or contact us via live chat between 8 am and 5 pm Monday to Friday on https://txttools.co.uk/preloginjsp/contact_txttools.jsp and we will be delighted to assist you.

Our team can also be reached via email: connecttxtsupport@blackboard.com

With kind regards,

The Client Success team